Table of Contents
TJMAX, as the controller of your Personal Data, takes very seriously the privacy of anyone who visits our online store and physical stores, and more broadly of anyone who provides us with Personal Data (term defined below) concerning them, during contact with our brand.
We will always process your Personal Data in accordance with applicable regulations in France and the European Union in the field of personal data protection ("Data Protection and Privacy regulations"), including notably:
• The French Data Protection Act No. 78-17 of January 6, 1978, as amended and any updates.
• Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, applicable until May 25, 2018.
• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation) repealing Directive 95/46/EC, applicable from May 25, 2018.
• Where applicable, texts adopted within the European Union and local laws that may apply to personal data processed under the Contract.
• Texts and decisions from supervisory authorities, particularly the French Data Protection Authority (CNIL).
This privacy policy is an integral part of our General Terms and Conditions of Sale which can be consulted by clicking here. By using the Website and placing orders, you explicitly accept the use of your Personal Data in accordance with this privacy policy. This same privacy policy applies whenever you provide us with your Personal Data and to all processing we may perform on it.
1 - Your personal datan
The term "Personal Data" refers to any information about you that makes you directly or indirectly personally identifiable, including your first and last name, address, phone number, email address, banking information, username, password, cookies, IP address, and other information that allows your identification and that you make available to us at any time.
In accordance with the provisions of Law No. 78-17 of January 6, 1978, you have the right to access, rectify, and object to the personal data concerning you.
2 - Collection of your personal data
We collect your Personal Data when:
• you visit the Website.
• you create a customer account on the Website.
• you place an order on the Website on your own.
• you subscribe to the Newsletter.
• you send a complaint, ask a question, or send us any other comment.
• you provide us with your Personal Data on the Website or in any other way.
We also use "Cookies", as explained in Section 7 below. When the collection of certain Personal Data is necessary for the purposes listed in Section 3 below, we will let you know, with the understanding that if you do not provide us with this information, we will not be able to fulfill these purposes.
3 - Processing of your personal data
We may process your Personal Data for the following purposes:
• process and fulfill orders you place through the Website, by phone or in Stores, including managing your payments.
• process and resolve any complaints or questions regarding your past or future orders, your customer account or our brand.
• monitor, develop and improve the Website and your use of the Website.
• analyze your behavior on the Website and your responses to our marketing campaigns to improve the products and services we offer you.
• manage the creation and maintenance of your customer account, including offering new features or services.
• send you commercial information and offers regarding existing or new products and services related to the TJMAX brand and its universe.
• offer you personalized service and offers via email, phone, on the Website or in TJMAX Stores.
4 - Newsletter
You can subscribe to the PXP™ newsletter to regularly receive information about offers available on our website, in our stores and from our partners.
You can unsubscribe at any time by clicking on the unsubscribe link located at the bottom of each newsletter, or by directly contacting our Customer Service by clicking here (during opening hours).
5 - Text Messages
You can subscribe to PXP™ SMS via our website, our stores, our contests, or our loyalty program.
By providing your mobile phone number or agreeing to receive our SMS, you accept our privacy policy and expressly consent to receive promotional and transactional messages.
At any time, you can unsubscribe by replying "STOP SMS" to the number indicated in the SMS you received. This number is not premium rate.
PXP™ will send you SMS to the provided number for the following topics:
- Promotional SMS: you will receive marketing messages, advertisements, as well as information on promotional offers (promo codes, product launches, private sales, sales, discounts, and special in-store offers) and as part of our loyalty program.
- Transactional SMS: you will receive notifications regarding your order, its shipment, the delivery of your package, and other updates related to your order.
To unsubscribe, you can also contact our Customer Service by clicking here, according to opening hours.
PXP™'s SMS service (the "Service") is managed by TJMAX ("TJMAX", "we" or "our").
Your use of the Service constitutes your agreement with these terms (the "Mobile Terms" and "Privacy Policy"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service after the effective date of these changes constitutes your acceptance of them.
By consenting to the messaging service, you agree to receive recurring SMS messages from PXP™ via your mobile carrier to the number you provided, even if your number is on a state or federal do-not-call list. Text messages may be sent using an automatic dialing system or other technologies. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, special offers, and other marketing offers (e.g., cart reminders).
You understand that you are not required to sign up for this program to make purchases, and your consent is not a condition of purchase from TJMAX. Your participation in this program is entirely voluntary.
We do not charge for the Service, but you are responsible for all fees and charges associated with text messages imposed by your mobile carrier. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your carrier for details. You are solely responsible for all charges related to SMS/text messages, including carrier fees.
You can unsubscribe from the Service at any time. Send the keyword STOP to TJMAX or click the unsubscribe link (when available) in any text message to cancel. You will receive an unsubscribe confirmation message. No additional messages will be sent to your mobile device, unless requested. If you've subscribed to other TJMAX mobile message programs and wish to cancel, except as required by applicable law, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For any assistance or support regarding the Service, text HELP to TJMAX.
We may change the short code or phone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including STOP or HELP requests, you send to a short code or phone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The mobile carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please refer to our Privacy Notice.
6 - The transmission of your personal data to third partiesn
We may share your Personal Data:
With TJMAX company, its licensees and distributors, who may use your Personal Data to send you commercial information and offers regarding existing or new TJMAX products. To certain service providers who help us process your order, deliver your products, collect your payment, send you commercial information and offers, and analyze your use of the Website to improve the quality and efficiency of the Website, with the understanding that these providers are contractually bound to confidentiality and compliance with current laws regarding the protection of your Personal Data.
7 - Your rights
In accordance with current legislation, you have the right to access, rectify or delete your data, limit the processing of your data, object to processing, data portability, and the right to set guidelines regarding the fate of your data after your death, which can be exercised by email at [email protected] or by postal mail to the attention of Legal Department / Personal Data Manager, at the following address 290 Rue de la Belle Etoile, Roissy-en-France 95934 Roissy Charles de Gaulle CEDEX, accompanied by a copy of an ID document.
You can also download all personal data concerning you that has been collected by the website from the "My Account" section.
8 - Data securitynn
We have implemented and maintain all appropriate safeguards ensuring that our internal procedures regarding the security of your Personal Data comply with current regulations. We also make every effort to ensure that third parties working with us, under contract, as service providers, to make this Website and its content available to you and to fulfill your orders (including through our telephone order service), provide adequate protection for the Personal Data to which they have access. We limit access to Personal Data concerning you to employees subject to appropriate confidentiality obligations, and whose contact with this Personal Data we believe is justified as part of their duties and/or to provide you with products and services.
We will take all necessary steps to ensure the secure processing of your Personal Data. We will particularly take precautionary measures to protect your Personal Data against loss or misuse, and we will use security procedures to prevent any unauthorized access to this Personal Data. All Personal Data we collect is stored on a server offering all security guarantees and is kept for a period not exceeding the time necessary to achieve the objectives listed in Section 3 above.
9 - Cookiesnn
When you visit the Website, we may place small pieces of information on your computer known as "cookies", which will be stored by your browser on your hard drive. Cookies help us in various ways. We use cookies to better organize the Website or product information and to make this information more relevant to your interests or preferences. Cookies allow us to know who has visited which pages and advertisements, to determine the frequency of visits to certain pages, to determine preferred areas of the Website, and to generally guide the use of the Website.
We may use the following four types of cookies:
Technical cookies related to the Website's functionalities: These cookies allow you to browse the Website, use its features, and save your preferences (e.g., add an item to your cart).
Website analysis cookies: These cookies allow us to measure traffic to the Website and your reactions to the products we offer. They help us improve the Website.
Preference-related cookies: When you browse or shop online, the Website remembers your preferences (such as your username, language, or geographic location). This simplifies, facilitates, and personalizes your browsing experience.
Targeting cookies or advertising cookies: These cookies are used to deliver ads that interest you. Additionally, they limit the number of times you see an ad and help us measure the effectiveness of our advertising campaigns.
Most browsers automatically accept cookies, but this is not mandatory. By continuing to browse the Website, you accept the use of these cookies. If you want to disable cookies, you can simply adjust your browser settings accordingly, but you should be aware that by disabling cookies, you may not be able to create an online account or use all the features of the Website. Below is some information on how to disable cookies for certain web browsers.
Firefox:
1. Click the Menu button ≡ and select Options.
2. Select the Privacy and Security panel.
3. In the History area, for the Retention Policy option, select Never remember history. Click Restart Firefox Now.
4. Go back to Menu ≡ and select Options. Then select the Privacy and Security panel.
5. In the Tracking Protection section, select Always or Only in private windows. Then click modify block lists. Choose one of the two options "Basic Protection" or "Strict Protection". Note that "strict protection" may prevent some sites from functioning.
Note: If after exploring this setting, you find that you can no longer correctly view some of your websites, an immediate solution is to set it to allow cookies from previously visited sites.
6. Click OK to close the "Options" window. (https://support.mozilla.org/en-US/kb/disable-third-party-cookies).
Internet Explorer:
1. Click the Tools button, then Internet Options.
2. Click on the Privacy tab, then under Settings, move the slider up to block all cookies or down to allow all cookies, then click OK. http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies
Google Chrome:
1. In the upper right corner, click More then Settings.
2. At the bottom, click on Advanced Settings.
3. In the "Privacy" section, click the Content Settings button.
4. Click on Cookies.
5. Disable Allow sites to save/read cookie data.
6. Click OK. https://support.google.com/chrome/answer/95647?hl=fr
Safari:
1. In the menu bar at the top, click on "Safari", then "Preferences"
2. Select the "Privacy" icon
3. Next to "Block cookies", check "Always" http://support.apple.com/kb/ht1677?viewlocale=fr_FR&locale=fr_FR Please note that we do not control the use of cookies by third parties.
10 - Location of your personal data
We store your Personal Data in the European Economic Area ("EEA", namely the 28 Member States of the European Union, as well as Norway, Iceland and Liechtenstein) where the Website servers are located.
11 - Duration and retention of your data
Based on the processing purpose identified in the table below, we apply the corresponding retention period for your Personal Data.
Processing purpose:
Management of e-commerce customers, TJMAX Store customers and prospects, including customer relationship management, marketing campaign management, in-store e-reservation tracking, defective product management and parcel tracking.
Applied retention period:
Personal Data relating to customers: duration of the contractual relationship plus legal prescription periods, i.e., 5 years.
Data relating to non-customer prospects: 3 years from the last active contact with our brand.
Purchase and browsing history cookies: 13 months.
Credit card number and expiration date: 15 months following the debit date.
Credit card security code: Duration of the transaction.
12 - Links to other websitesnnn
We may offer you links to other websites. However, we will not be responsible for the content or information collection policies on these websites. If you visit third-party websites, we recommend that you check their information collection and privacy policies. We accept no responsibility in this regard. Please verify these policies before sharing your personal data with these websites.
13 - Changes to our privacy policy
We reserve the right to modify our privacy policy, in compliance with current laws regarding personal data protection. In this case, changes to our privacy policy will be indicated here.
14 - Contact Us
If you have any questions about our privacy policy or how we use your Personal Data, please contact TJMAX company, responsible for processing your Personal Data in connection with the Website's activity, by sending an email to [email protected].